Cookie Policy

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

This Cookie Policy explains how ScamSnitch.ai ("we", "our", or "us") uses cookies and similar tracking technologies when you use our service at scamsnitch.ai ("Service").

2. Types of Cookies We Use

2.1 Strictly Necessary Cookies

These cookies are essential for the Service to function and cannot be disabled in our systems. They are usually set in response to actions you take, such as logging in, setting privacy preferences, or filling out forms.

• Authentication: Remember that you're logged in and maintain your session
• Security: Enable security features like CSRF protection and rate limiting
• Load Balancing: Distribute requests across servers for optimal performance
• Cookie Consent: Remember your cookie preferences

Duration: Session cookies (deleted when browser closes) or persistent cookies (up to 30 days)

2.2 Preference Cookies

These cookies allow the Service to remember choices you make (such as language, region, or display preferences) and provide enhanced, personalized features.

• UI Preferences: Dashboard layout, table sorting, filter settings
• Notification Settings: Email notification preferences
• Display Options: Theme preferences, text size

Duration: Up to 1 year

2.3 Analytics Cookies

These cookies help us understand how visitors interact with the Service by collecting and reporting information anonymously. We use this data to improve the Service and user experience.

• Usage Analytics: Pages visited, features used, time spent on site
• Performance Monitoring: Page load times, errors, technical issues
• A/B Testing: Test new features and improvements (when applicable)

Duration: Up to 2 years

Third Parties: We use privacy-focused analytics tools that do not track users across websites or sell data to third parties.

2.4 Marketing Cookies (Future)

Currently, we do NOT use marketing or advertising cookies. If we introduce these in the future, we will:

• Update this Cookie Policy with advance notice
• Obtain your explicit consent before setting marketing cookies
• Provide clear opt-out mechanisms

3. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control these cookies. The third parties may use cookies to:

3.1 Payment Processing

Stripe: When you make a payment, Stripe may set cookies to prevent fraud and ensure secure transactions.

• Provider: Stripe, Inc.
• Purpose: Payment security and fraud prevention
• Privacy Policy: stripe.com/privacy

3.2 Email Delivery

Email Service Provider: Our email provider may use tracking pixels to measure email open rates and link clicks (subscription tier only).

• Purpose: Email delivery analytics and improvement
• You can disable email tracking in your account settings

3.3 Content Delivery

CDN Providers: We use content delivery networks to ensure fast, reliable access worldwide.

• Purpose: Performance optimization and DDoS protection
• Data: IP address, browser type, request timestamps

4. How to Control Cookies

4.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• View and delete cookies currently stored on your device
• Block all cookies from all websites
• Block third-party cookies only
• Clear cookies when you close your browser
• Receive a notification before cookies are set

Browser-Specific Instructions:

• Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Privacy, search, and services → Cookies

Note: Blocking strictly necessary cookies will prevent parts of the Service from functioning correctly (e.g., you won't be able to log in or submit cases).

4.2 Opt-Out of Analytics

You can opt out of analytics cookies by:

• Adjusting your cookie preferences in our cookie banner (when available)
• Using browser privacy modes (Incognito, Private Browsing)
• Installing browser extensions that block analytics (e.g., Privacy Badger, uBlock Origin)

4.3 Do Not Track

We respect Do Not Track (DNT) signals. When a DNT signal is detected, we:

• Do not set analytics or preference cookies
• Only set strictly necessary cookies for Service functionality
• Do not share data with third-party analytics providers

5. Cookie Data We Collect

Information collected through cookies may include:

• Technical Data: IP address, browser type, operating system, device type
• Usage Data: Pages visited, features used, time spent, click patterns
• Preference Data: Language, timezone, display settings
• Session Data: Login status, form progress, authentication tokens

6. Data Retention

Cookie data is retained for varying periods depending on type:

• Session Cookies: Deleted when browser closes
• Authentication Cookies: Up to 30 days
• Preference Cookies: Up to 1 year
• Analytics Cookies: Up to 2 years (anonymized)

7. Privacy and Security

We take cookie security seriously:

• Secure Flag: Cookies transmitted over HTTPS only
• HttpOnly Flag: Cookies not accessible via JavaScript (prevents XSS attacks)
• SameSite Attribute: Prevents cross-site request forgery (CSRF)
• Regular Audits: Review and update cookie usage regularly
• Encryption: Sensitive cookie data is encrypted

8. Legal Basis for Using Cookies

8.1 Consent

For non-essential cookies (analytics, preferences), we rely on your consent. You can withdraw consent at any time through browser settings.

8.2 Legitimate Interest

For essential cookies, we rely on legitimate interest to:

• Provide the Service you requested
• Ensure security and prevent fraud
• Maintain Service performance and reliability

9. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect cookie data from children. If we discover we have collected data from a child, we will delete it immediately.

10. Changes to This Cookie Policy

We may update this Cookie Policy to reflect changes in:

• Cookie technologies we use
• Legal or regulatory requirements
• Our business practices

Changes will be posted with an updated "Last Modified" date. Significant changes will be communicated via email or prominent notice on the Service.

11. More Information

For more information about how we handle your personal data, please see our:

• Privacy Policy
• Terms of Service
• Acceptable Use Policy

External Resources

Learn more about cookies and online privacy:

• All About Cookies
• Cookiepedia
• UK ICO Cookie Guidance

12. Contact Us

For questions about this Cookie Policy or our use of cookies, contact us at: