Acceptable Use Policy

1. Purpose

This Acceptable Use Policy ("Policy") governs your use of ScamSnitch.ai ("Service"). This Policy is designed to protect the integrity of the Service, ensure fair use, and prevent abuse that could harm other users, our business partners, or the public.

Violation of this Policy may result in suspension or termination of your account, with or without notice.

2. Intended Use

ScamSnitch.ai is designed for legitimate businesses and organizations to:

• Report fraudulent websites that impersonate their brand or trademark
• Take down phishing sites targeting their customers
• Protect their intellectual property from unauthorized use
• Access takedown instruction guides for educational and legitimate purposes

3. Prohibited Activities

3.1 False or Fraudulent Reports

You may NOT:

• Submit knowingly false information about fraudulent websites
• Report legitimate competitor websites as fraudulent to gain unfair business advantage
• Claim to own trademarks or domains that you do not actually control
• Fabricate evidence or alter screenshots to misrepresent facts
• Submit reports on behalf of entities without proper authorization

3.2 Abuse and Harassment

You may NOT use the Service to:

• Harass, threaten, or intimidate individuals or organizations
• Target legitimate businesses with malicious intent
• Engage in coordinated campaigns to harm competitors
• Submit excessive or repetitive reports to overwhelm service providers
• Use automation to mass-report websites without individual review

3.3 Intellectual Property Violations

You may NOT:

• Use the Service to violate third-party intellectual property rights
• Report websites when you do not hold valid trademark or copyright claims
• Reverse engineer, decompile, or extract our proprietary technology
• Copy, redistribute, or resell our takedown guides commercially
• Scrape or harvest data from the Service without permission

3.4 Technical Abuse and Security Violations

You may NOT:

• Attempt to gain unauthorized access to our systems or data
• Introduce viruses, malware, or malicious code
• Conduct security testing or penetration testing without written permission
• Use automated tools (bots, scrapers, crawlers) except as explicitly permitted by API
• Interfere with or disrupt the Service's operation or infrastructure
• Bypass rate limits, access controls, or other security measures
• Create multiple accounts to circumvent restrictions

3.5 Illegal Activities

You may NOT use the Service to:

• Violate any applicable local, state, national, or international law
• Facilitate money laundering, fraud, or other financial crimes
• Engage in or promote illegal activities of any kind
• Violate export control or sanctions regulations
• Infringe on privacy rights or unlawfully collect personal information

3.6 Misuse of Free Tier

You may NOT:

• Create multiple free accounts to circumvent tier limitations
• Use the free tier for commercial resale or redistribution
• Abuse the free tier to conduct competitive analysis of paid features
• Submit high-volume reports through free tier to avoid payment

4. Acceptable Behaviors

Appropriate use of ScamSnitch.ai includes:

• Good Faith Reporting: Submitting accurate reports about genuine fraud incidents
• Proper Authorization: Acting with legitimate authority to represent the brand or business
• Honest Communication: Providing truthful information in all interactions
• Respectful Use: Treating the Service, staff, and other users with respect
• Compliance: Following all applicable laws, regulations, and our Terms of Service
• Educational Use: Using public guides to learn about takedown processes
• Fair Resource Usage: Avoiding excessive API calls or resource consumption

5. Reporting Violations

If you become aware of any violation of this Policy, please report it immediately to:

Include as much detail as possible: account information, nature of violation, evidence, and timestamps.

6. Investigation and Enforcement

6.1 Investigation Rights

We reserve the right to:

• Investigate suspected violations of this Policy
• Review submitted cases and evidence for authenticity
• Contact you for clarification or additional information
• Monitor usage patterns to detect abuse
• Cooperate with law enforcement investigations

6.2 Enforcement Actions

Violations may result in one or more of the following actions:

• Warning: Formal notification of policy violation
• Suspension: Temporary loss of Service access (7-30 days)
• Termination: Permanent account closure and ban
• Legal Action: Pursuit of civil or criminal remedies if applicable
• Notification: Informing affected third parties of malicious reports
• Refund Denial: Forfeiture of fees for violations

6.3 Appeals Process

If your account is suspended or terminated, you may appeal by:

• Emailing appeals@scamsnitch.ai within 30 days of action
• Providing a detailed explanation and any mitigating circumstances
• Submitting additional evidence to support your position

We will review appeals within 14 business days. Our decision is final.

7. Cooperation with Authorities

We cooperate fully with law enforcement agencies and regulatory authorities. We may:

• Report suspected illegal activity to appropriate authorities
• Preserve and provide user data in response to legal requests
• Testify or provide evidence in legal proceedings
• Implement account restrictions requested by law enforcement

8. Modifications to This Policy

We may update this Policy at any time to:

• Address new types of abuse or emerging threats
• Clarify existing provisions based on user feedback
• Comply with legal or regulatory requirements
• Improve the overall effectiveness of the Policy

Changes will be posted with an updated "Last Modified" date. Continued use of the Service constitutes acceptance of the revised Policy.

9. Relationship to Other Policies

This Policy supplements our:

• Terms of Service
• Privacy Policy
• Cookie Policy

In case of conflict, the more restrictive provision applies.

10. Contact Information

For questions about this Acceptable Use Policy, contact us at: